Refund Policy for Our Online Store

Introduction

At ScreenShelf, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, purchases may not meet your expectations. This article outlines our refund policy for physical media purchases, including DVDs, Blu-rays, and box sets of movies and TV series.

Refund Eligibility

To ensure a smooth refund process, please review the following eligibility criteria:

1. Time Frame: Refund requests must be made within 30 days of the delivery date. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund.

2. Condition of the Item: To be eligible for a refund, items must be returned in their original condition, unopened and unused. If the item has been opened or is not in its original packaging, it may not be eligible for a refund.

3. Proof of Purchase: A receipt or proof of purchase is required for all refund requests. This can be a physical receipt or an electronic confirmation email.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

Step 1: Contact Customer Support

1. Reach out to our customer support team via the "Contact Us" section on our website.
2. Provide the following information in your message:
   • Your order number
   • The name of the item you wish to return
   • The reason for the refund request

Step 2: Receive Return Instructions

1. Once your request is received, our customer support team will review your case.
2. If your refund request is approved, you will receive instructions on how to return the item, including the return shipping address.

Step 3: Return the Item

1. Carefully package the item to prevent damage during shipping.
2. Ship the item back to us using the return address provided. We recommend using a trackable shipping service to ensure the item is returned safely.
3. Keep your shipping receipt until we confirm that we have received your return.

Refund Processing

1. Once we receive your returned item, it will be inspected to ensure it meets our refund eligibility criteria.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
3. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used items that are not in their original packaging.
• Digital content or downloadable products.
• Gift cards.

Exchanges

If you would like to exchange an item for a different title, please follow the same return process outlined above. Once we receive your returned item, you can place a new order for the desired title.

Conclusion

We are committed to ensuring your satisfaction with every purchase at [Your Store Name]. If you have any questions about our refund policy or need assistance with your order, please don’t hesitate to contact our customer support team.

Additional Resources

• Contact Customer Support
• FAQs
• Shipping Information