Cancellation Policy – ScreenShelf

Introduction

At ScreenShelf, we value our customers and strive to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel your order. This article outlines our cancellation policy for purchases made through our online store, which specializes in physical media such as movies and TV series.

Cancellation Eligibility

To ensure a smooth cancellation process, please review the following criteria:

Cancellation Time Frame: You can cancel your order within 24 hours of placing it. After this period, your order may be processed for shipping, and cancellation may no longer be possible.
Order Status: If your order status is "Processing" or "Shipped," it may be too late to cancel. In such cases, you will need to wait for the item to arrive and follow our return process.

How to Cancel Your Order

If you wish to cancel your order within the eligible time frame, please follow these steps:

Step 1: Contact Customer Support

Reach out to our customer support team as soon as possible via the "Contact Us" section on our website.
Provide the following information in your message:
- Your order number
- The name associated with the order
- A brief request to cancel your order

Step 2: Confirmation of Cancellation

Once your cancellation request is received, our customer support team will review it promptly.
If your order is successfully canceled, you will receive a confirmation email notifying you of the cancellation.

Refund Processing

If you have already been charged for the order, your payment will be refunded to your original payment method.
Refunds are typically processed within 5-10 business days, depending on your bank or credit card company. Please note that it may take additional time for the refund to reflect in your account.

Orders That Cannot Be Canceled

Unfortunately, we cannot cancel orders that have already been shipped. If you miss the cancellation window, please refer to our return policy once you receive the item.

Conclusion

At ScreenShelf, we aim to provide flexibility and support to our customers. If you need to cancel your order, please do so within 24 hours of placing it to ensure a smooth cancellation process. For any questions or assistance, feel free to contact our customer support team.

Additional Resources