Shipping and Returns Policy

Introduction

At ScreenShelf, we are dedicated to providing our customers with a seamless shopping experience when purchasing physical media such as movies and TV series. This article outlines our shipping and returns policy, ensuring you have all the information you need regarding your order.

Shipping Policy

Shipping Options

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Typically takes 5-7 business days for delivery.
• Expedited Shipping: Typically takes 2-3 business days for delivery.
• Overnight Shipping: Available for next-day delivery in eligible areas.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and the destination of your order. Orders over $50 qualify for free standard shipping within the continental United States.

Order Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped. Please note that processing times may vary during peak seasons or holidays.

International Shipping

We currently offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please check our website for a list of countries eligible for international shipping.

Returns Policy

Return Eligibility

At ScreenShelf, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return items under the following conditions:

1. Time Frame: You have 30 days from the date of delivery to initiate a return.
2. Condition of the Item: Items must be returned in their original condition, unopened, and in the original packaging. If the item has been opened or is not in its original condition, it may not be eligible for a refund.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns. This can be a physical receipt or an electronic confirmation email.

How to Initiate a Return

If you meet the eligibility criteria and wish to return an item, please follow these steps:

Step 1: Contact Customer Support

1. Reach out to our customer support team via the "Contact Us" section on our website.
2. Provide the following information in your message:
   • Your order number
   • The name of the item you wish to return
   • The reason for the return

Step 2: Receive Return Instructions

1. Once your request is received, our customer support team will review your case.
2. If your return is approved, you will receive instructions on how to return the item, including the return shipping address.

Step 3: Return the Item

1. Carefully package the item to prevent damage during shipping.
2. Ship the item back to us using the return address provided. We recommend using a trackable shipping service to ensure the item is returned safely.
3. Keep your shipping receipt until we confirm that we have received your return.

Refund Processing

1. Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
3. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used items that are not in their original packaging.
• Digital content or downloadable products.
• Gift cards.

Conclusion

At ScreenShelf, we are committed to ensuring your satisfaction with every purchase. Our shipping and returns policy is designed to provide you with a hassle-free experience. If you have any questions or need assistance, please don’t hesitate to contact our customer support team.

Additional Resources

• Contact Customer Support
• FAQs
• Cancellation Policy